The premier Las Vegas limo & car service 

Local Ownership, Local Focus, Local Expertise

Frequently Asked Questions

How far in advance do I need to make my reservation?


We have live 24/7 reservations to fulfill your ASAP needs. Depending on where you are, about 60 minutes is what we need. For long distance rides, we like 3 hours advance notice. For most point-to-point and night-on-the-town reservations we suggest at least 1 day notice. For large events and weddings occurring in a non-peak season we suggest a minimum of four weeks notice. For large events, weddings, and proms occurring in a peak season we suggest a minimum of 8 weeks. Please note our fleet is subject to availability until reserved; please do not hesitate to contact us directly at your earliest convenience to inquire our transportation services so our experienced staff may assist you.




Will I be charged if I cancel my reservation?


Please notify us by phone as soon as possible of any cancellations or changes to your plans. Please also follow this up with an email. There is no cancellation fee outside of 4 hours for LUX Sedan and SUV rides, 24 hours for all others, unless the ride is during a peak period such as Art Basel. A minimum cancellation of 7 days is required in those cases.




Can I have alcohol in the vehicles?


Absolutely no company in Nevada may provide alcohol without a liquor license. However, you may bring your own beverages. We do provide bottled water in all limousine style vehicles, and provide bottled water for each guest in Sedans/SUVs. Please note that while it may be legal to partake in libations inside of the vehicle, it may be prohibited to have the alcohol outside of the vehicle depending on location. Glass containers aren't allowed on the motorcoaches. Please let us know if champagne is being served as the bucket and glasses aren't standard items in our vehicles and the chauffeur must pick them up at our office.




Why are some rates not available online?


Customer satisfaction is our number one priority. We value personal contact with our clients and like to discuss exactly what each client’s transportation needs are. We are a full service company that offers customized, private chauffeur service in a variety of vehicle styles, and by being able to talk to you we can ensure that all your requirements will be met. If you need more information, please call our office @ 305.306.5466.




What is All Inclusive Pricing?


"All Inclusive Pricing" means we don't add any fees or surcharges to our rides. You won't see inexplicable line items on your invoice. We strive to provide transparent pricing and a seamless luxury transportation experience. Prices given on this site for transfers include the following: 15 minutes of boarding time at pickup. Airport domestic pickups include 60 minutes of waiting time, airport customs flights include 90 minutes. FBO and private charter pickups include the same if the tail number is trackable, if not, the ride is billed as an hourly charter from the ride spot time. Additional stops on transfers are billed at $20 and include 15 minutes of waiting time. Waiting time over 15 minutes is billed at $1 per minute in 1 minute increments for LUX Sedans & LUX SUVs. All other vehicles are billed at 1/60th of their hourly rate. For example, if a guest was scheduled to be picked up at 12:00 PM for a ride to the airport and boarded the vehicle at 12:28 PM, the guest would be billed waiting time for the 13 minutes beyond the grace period. Tolls and parking and event parking charges are billed at the same rate the chauffeur pays. The chauffeur will always use the Express Lanes unless specifically instructed otherwise. MIA domestic flights are about $7 total, MIA Customs is about $10 total. FLL parking is usually $3, tolls vary. If the client has a parking pass or other advance arrangements, we will not bill. If premium event parking is needed, please contact us at 305.306.5466 and we will go over the options for a particular event or venue. Hourly charters LUX Sedans and SUVs have a 2 hour minimum. Limousines and Executive Sprinters have a 4 or 5 hour minimum. All coaches up to 40 guests have a 5 hour minimum. Coaches over 40 guests have a 5 hour minimum.




Where do I meet my chauffeur at McCarran International?


There are 2 ways to meet your chauffeur at the airport. Baggage carousel or Customs. Our standard method is to meet at the baggage carousel. The chauffeur will always text his contact information to you when the flight arrives. He will always have a name sign for baggage and Customs meets. If there are any issues or questions, our Dispatch Center may be reached 24/7 at 305.306.5466 Baggage meet- The chauffeur will meet you at the baggage carousel assigned to your flight. Customs- The chauffeur will meet you in the Customs waiting area after you exit the security area with a name sign.




What type of vehicle do I need?


What vehicle you choose depends on the purpose and the number of guests: LUX Sedan - Perfect for 2 guests, 2 large suitcases and 2 carry on suitcases. If you are traveling with golf bags, please call and we'll figure it out. LUX SUV - Perfect for 5 guests, 6 for short rides to the airport. 5 large suitcases and a few carry on items. The seats can be folded down for more luggage room but less room for guests. Sprinter - Our shuttle style Sprinter is good for up to 14 guests. It is either a Ford Transit or a Mercedes Benz Sprinter. The Execuitive and limo style Sprinters are always by Mercedes Benz. Executive Sprinter - The shuttle style is great for up to 14 guests and 14 pieces of luggage including carry on items. The shuttle style may be a Ford Transit or a Mercedes, all limo and Executive style models are by Mercedes Benz. The limo and Executive style seat 13 but 11 is more comfortable for an hourly charter for an evening out or a long day. Please be specific about the number of guests as we have different size Sprinters in our fleet. These can also be used for tailgate parties, concert or dinner transportation, wedding party transportation and shuttle work depending on the vehicle chosen. All of our Sprinters have bottled water for all guests, snacks, sodas and mixers can be provided but must be arranged beforehand. Mini Coach - Up to 40 guests and their luggage or group moves. Please be specific about the number of guests and the type of ride so we can pair the right vehicle for the right venue and ride. Motor Coach - Up to 61 guests and their luggage. Luggage of any type other than small, personal carry on items such as tote bags, back packs, briefcases and purses are not permitted in the seating compartments of our LUX SUV or Sedan fleet. This creates a dangerous situation for the chauffeur and the guests and is not permitted by our insurance company. Complete information about child seats is in the "What about child seats?" section.




What about FBO services?


We service both FBOs at all McCarran International, Atlantic Aviation and Signature Aviation. We are experienced with crew relocation trips and are available for ASAP rides. SIgnature Aviation and Atlantic Aviation LAS - The chauffeur checks in at the termnal and proceeds to the tarmac for a planeside pickup LAS Customs - The chauffeur waits outside of the Customs building for the guests' exit. Our billing procedure for trackable planes - We will spot and sign in 15 minutes prior to your ETA/ We allow 60 minutes wait time for Customs flights. If your plane is not trackable, we will spot 15 minutes prior to the ETA you designate. After 60 minutes of waiting, the ride will convert to a charter and bill at the hourly rate for the assigned vehicle. This is the most economical method for both the guests and the company. If more information is needed, please call Dispatch at 305.306.5466




What is waiting time?


If you exceed the time allocated for packages which have been quoted as a set number of hours, you will be billed in a minimum of 15 minute increments. For transfers and point-to-point services there is a 15 minute courtesy to allow guests to board. For domestic flight airport arrivals we allocate up to 60 minutes from the time of actual landing, and for international flight airport arrivals we allocate up to 90 minutes from the time of actual landing. Additional stops on transfers are billed at $20 and include 15 minutes of waiting time. We won't bill for a stop a favorite coffee shop to pick up a guest's morning beverage on the way to the airport. That happened to me once and I was livid, especially since I treated the chauffeur to a coffee. Waiting time over 15 minutes is billed at $1 per minute in 1 minute increments for LUX Sedans & LUX SUVs. All other vehicles are billed at 1/60th of their hourly rate. For example, if a guest was scheduled to be picked up at 12:00 PM for a ride to the airport and boarded the vehicle at 12:28 PM, the guest would be billed waiting time for the 13 minutes beyond the grace period.





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